Focus on SMILE


The All Smiles team strives to provide premiere customer service to every guest. One day each year is devoted to improving the All Smiles experience through a meeting for staff development, training, and new inspiration for even better treatment for our guests. This past Friday, our team enjoyed a day at Dr. Imm’s home discussing ways to make each guest’s experience as unique and comfortable as possible.

Reggie the bus driver provided entertainment as well as an example of unique customer service through SMILE—sincerity, motivation, integrity, laughter, and enthusiasm. Sincerity is demonstrating a genuine care for other people through our words and actions. Motivation is why you do what you do. Integrity is doing what you do for positive reasons. Laughter is always important—it gives people energy and changes attitudes. Enthusiasm is letting your love for what you do reflect in your daily actions. All of these components contribute to a life-changing work place. Reggie demonstrated ways to put these principles into action. We hope you see SMILE in your experience at All Smiles!

Positive communication provided a key focus point for the meeting. This can impact both our personal and work relationships if we make the effort to improve the way we say things and how we relay important information. A component of that is body language. The way we present ourselves can be as important as the message we are conveying. Our team hopes to use our new tools to improve our service to our guests, as well as in our daily lives at home with our families and friends.

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About the author

A practicing dentist since 1982, Dr. Gary Imm, provides advanced cosmetic dentistry, including smile makeovers, sedation, implant and TMJ services. He is committed to progressive, extraordinary care for his guests. All Smiles Dental Care trains at least 300 hours each year at such prestigious centers as the Las Vegas Institute of Advanced Dentistry. (LVI)